Applying the power of the positive deviant to hand hygiene improvement

Building Partnerships to Improve Healthcare Hand Hygiene Compliance

Megan DiGiorgio


By Megan J. DiGiorgio, MSN, RN, CIC, FAPIC

Clinical Specialist, GOJO Industries

Traditionally, we have focused on changing frontline healthcare worker behavior to improve hand hygiene compliance. Yet, the infection preventionist (IP), who is charged with improving hand hygiene, has no authority or responsibility for those on the frontline of patient care. This demonstrates the need to change how we approach improving hand hygiene compliance. In fact, IPs may be best served by focusing less on changing the hand hygiene behavior and more on building meaningful partnerships with those individuals who are in positions of authority and responsibility, namely nurse managers.

At this year’s APIC Conference, GOJO will host the GOJO Interactive Breakfast Symposium: Want to Improve Hand Hygiene Compliance? Stop Focusing on Changing Behavior and Start Building Meaningful Partnerships on Wed., June 13th, from 5:45 a.m. – 7:45 a.m. at the Minneapolis Center. We have invited leaders in hand hygiene and organizational change to share their perspectives and insights, as well as answer any questions you may have about this important topic.

Dr. Jeffrey Ford, professor emeritus of management in the Department of Management and Human Resources at the Fisher College of Business at The Ohio State University, and Peggy Zemansky, RN, CCRN, BSN, Patient Care Manager at the University of Chicago Medicine, will share their perspective and innovative strategies that address how you can build working partnerships to engage employees, while reducing resistance to change, to improve hand hygiene compliance.

Ford will discuss the requirements for building partnerships with others for the accomplishment of change. He will identify four key conversations that generate engagement, reduce resistance, and lead to successful change.

Zemansky will share her four-year journey to sustained hand hygiene improvement after an automated hand hygiene monitoring system was installed at her hospital. In addition, she will describe the importance of her working partnership with the hand hygiene team and how she was able to engage her staff, change the culture in her unit, and improve quality of care and patient safety.

Breakfast will be provided at the symposium, and 1.0 CE credit is available for those that attend. To register for the GOJO Symposium and for more information about GOJO Booth 701 at the APIC 2018 Annual Conference go to our Trade Show Website.

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Phone Number: 330-255-6293
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