Frequently Asked Questions


What is PURELL?

PURELL is a refreshing instant hand sanitizer that kills 99.99% of most common germs that may cause disease and is used without soap, water or towels.

What is the active ingredient in PURELL?

The active ingredient in PURELL is ethyl alcohol - sometimes referred to as "mother nature's disinfectant." Ethyl alcohol is classified by the Food and Drug Administration (FDA) as a Category I active ingredient, which means it's generally recognized as safe and effective when used as directed.

When should PURELL be used?

According to the Centers for Disease Control and Prevention (CDC), alcohol-based hand sanitizers can be used when hands are not visibly soiled. If hands are visibly soiled, use soap and water.

How many times can PURELL be used before washing hands?

PURELL can be used whenever hands are not visibly soiled. It can be used repeatedly, and there is no need to wash your hands between uses unless they become visibly soiled. Additionally, there is no harmful residue left on hands after use.

How do I use PURELL?

Place enough product in your palm to thoroughly cover your hands. Be sure to sanitize the front and backs of your hands, as well as between your fingers and under your nails. Rub hands together briskly until dry. No rinsing required. No towels needed.

Does PURELL contribute to antimicrobial resistance?

No. Because alcohol evaporates completely, there is no alcohol left behind to prompt adaptation. Alcohol has been used in healthcare for more than 100 years with no adverse effects. There is no evidence that microorganisms adapt or become resistant to PURELL.

Who should I contact for more information on PURELL products?

For home use, visit For businesses, find out how to buy here. Or, contact the GOJO Customer Interaction Center at 1-800-321-9647.

Can anyone at GOJO help me with an efficacy question?

GOJO technical personnel know the science of hand hygiene, monitor the latest research affecting the category and work with global thought leaders, so they may respond to your questions. To contact GOJO technical personnel, call 800-321-9647 and mention that you have a question about efficacy.


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Easy Customization Options for Your LTX™ & ADX™ Dispensers

GOJO makes it easy to customize with company logo and other graphic elements. Choose from these personalization options:

  • Dispenser Customization
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Did You Know

Green Seal and Ecologo Certified

GOJO® Green Certified Hand Cleaners1 are highly effective and help to support a clean environment with environmentally responsible packaging and formulas.

Learn more   >


1. Green Seal™ and EcoLogo™ certifications mean that the product has been thoroughly evaluated by these unbiased, third-party organizations and meet standards for being environmentally responsible without sacrificing product performance.

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