GOJO SUSTAINABILITY REPORT

Stakeholder Engagement & Materiality

G4-2, G4-12, G4-18, G4-19, G4-20, G4-21, G4-24, G4-25, G4-26, G4-27

As we set out to develop our bold 2020 Sustainable Value Strategies and Goals, we undertook a materiality assessment in 2015 to determine what aspects of sustainability most significantly impact both our business and our stakeholders. A materiality assessment helps to verify current sustainability focus areas, uncover blind spots and prioritize what matters most.

To objectively determine our sustainability priorities, a third party facilitated our materiality assessment. The process began with industry research and peer benchmarking to identify potentially significant social, environmental and economic impacts, risks and opportunities. We looked to various influential organizations in our industry who are committed to driving sustainability to understand their perspective.

  • American Cleaning Institute (ACI)
  • American Sustainable Business Council
  • BizNGO
  • Environmental Working Group
  • EU Ecolabel
  • Healthy Schools Campaign
  • Leading Retailers’ Sustainability Chemistry Policies/Standards
  • Practice Greenhealth
  • RepRisk
  • Sustainable Packaging Coalition
  • The Chemical Footprint Project
  • The Children’s Environmental Health Network (CEHN)
  • United Nations’ Sustainable Development Goals (UN SDGs)
  • U.S. Department of Education – Green Ribbon Schools
  • U.S. EPA Design for Environment (DfE)
  • U.S. Green Building Council

With industry research and peer benchmarking in hand, we brought together nearly 20 cross-functional GOJO leaders to evaluate our impacts, risks and opportunities across our value chain:

VALUE CHAIN

To further understand the significance of various sustainability topics, we interviewed several of our distributor and end-user customers. We chose stakeholders who represent several customer segments and are industry leaders with strong sustainability practices that brought advanced thinking to our assessment.

While we actively engage with distributors, end-user customers, suppliers, partners, non-governmental organizations (NGOs), industry associations and influencers throughout the year, for this research and these interviews, we focused exclusively on sustainability.

STAKEHOLDER ENGAGEMENT

Synthesizing and quantifying the information gathered from the various stakeholders led to the identification of our top nine Sustainable Value material topics, some within our operations and some across our value chain.


Sustainable Value Material Topics

Implementing Sustainable Chemistry
Boundary: GOJO Operations

Establishing corporate governance for the regular review of product chemistry; adopting internal policies promoting the use of chemicals, processes and products with inherently low-hazard potential; redesigning products and processes to avoid the use of and/or generation of hazardous chemicals—moving to safer chemicals (low to no toxicity and degrade into innocuous substances).

Stakeholder Groups Raising these Topics: GOJO Team Members, Sustainable Chemistry Influencers, Customers, Distributors, NGOs, Industry Associations

Obtaining Relevant Product Certifications
Boundary: GOJO Operations

Understanding which third-party certifications are relevant and matter most to customers/end users; pursuing what it takes to achieve certification.

Stakeholder Groups Raising these Topics: GOJO Team Members, Customers, Distributors, Sustainable Chemistry Influencers

Sourcing Sustainable Materials
Boundary: GOJO Operations, Supply Chain

Factoring environmental impacts into product and packaging design and materials sourcing; using more sustainable materials (e.g., biobased or plant-based ingredients versus petroleum-based); offering fragrance-free or naturally fragranced products; determining and sourcing the lighter footprint option.

Stakeholder Groups Raising these Topics: GOJO Team Members, Customers, Distributors, NGOs, Industry Associations


Elevating Thought Leadership in Hygiene Education and Promoting Public Health
Boundary: GOJO Operations, Across Value Chain

Conducting studies, producing/delivering education and expanding technology solutions to promote hygiene education and behaviors that improve individual and public health.

Stakeholder Groups Raising these Topics: GOJO Team Members, Customers, Distributors

Partnering to Advance Sustainability
Boundary: GOJO Operations, Across Value Chain

Collaborating with industry groups, community groups, other manufacturers and our stakeholders to promote sustainable value; education up and down the value chain; partnering to advance sustainable practices and solutions.

Stakeholder Groups Raising these Topics: GOJO Team Members, Suppliers, Customers, NGOs


Developing Products and Programs to Reduce Customer Waste
Boundary: GOJO Operations, Customer Operations

Creating recyclable products and/or biodegradable formulas; expanding our end-of-use/take-back programs.

Stakeholder Groups Raising these Topics: GOJO Team Members, Customers, NGOs, Industry Associations

Advancing Sustainable Supply Chain Practices
Boundary: GOJO Operations, Supply Chain

Screening suppliers for ethical and sustainable practices (e.g., human rights and working conditions); helping suppliers adopt ethical and sustainable behaviors.

Stakeholder Groups Raising these Topics: GOJO Team Members, Customers, Distributors, Industry Associations, NGOs

Measuring and Reducing Our Most Significant Environmental Impacts
Boundary: GOJO Operations, Across Value Chain

Determining our most significant environmental impacts and implementing initiatives to reduce our impacts.

Stakeholder Groups Raising these Topics: GOJO Team Members, Customers, NGOs, Media, Certification Organizations


Infusing SWOWSM throughout GOJO Processes and Culture
Boundary: GOJO Operations

Increasing GOJO team member awareness of progress towards our 2020 goals and helping them take action to strengthen their own commitment to Sustainable Ways of Working (SWOW℠).

Stakeholder Groups Raising these Topics: GOJO Team Members


Although not new focus areas for GOJO, we have confirmed these topics are the ones that matter most, and are confident that by making greater investments using these as our focus for our 2020 goals and allocating the appropriate resources, we can truly create Sustainable Value.

Teams and individuals accountable for each goal have identified key performance indicators to track and evaluate our progress going forward. Annually, we will report our progress and the challenges and opportunities we intend to address. Advancing our leadership in these areas continues to drive social, environmental and economic Sustainable Value for all GOJO stakeholders.